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MS-Windows Troubleshooting

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Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.

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Symptom:

When attempting to install a .msi package a message box appears with the following message:

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access.

The message box has as its title the full pathname to the .msi file.

Possible cause and remedy:

This error is caused by a security restriction.

• If the file has been copied (or downloaded) from elsewhere then Windows may have a "block" flag against it.
  1. Right click the file and select "Properties" to open its properties.
  2. At the bottom of the "General" tab next to the heading Security you may see the message: "This file came from another computer and might be blocked to help protected this computer." Click on [Unblock], then on [OK] to close the dialog.
  3. You should now be able to install the .msi file.
• This may be caused by Internet Explorer Enhanced Security component.
  • Try adding the path to the Trusted Sites zones of Internet Explorer.
  • or (not recommended) uninstall Internet Explorer Enhanced Security component.

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These notes have been tested with Windows 2003 Server (Standard).